Messaging Channels | WhatsApp, Instagram & Messenger CRM

Frequently Asked Questions

We have answered the most frequently asked questions about managing messages from WhatsApp, Instagram, and Messenger on a single platform. You can find detailed information here about the omnichannel messaging system, integration processes, and its benefits.

• What is Chatmatic?

  This is an omnichannel messaging and customer management platform that allows you to centralize all messaging channels—such as WhatsApp, Instagram, Facebook Messenger, and Email—into a single dashboard. You can manage messages with your entire team on one screen, set up automations, and instantly view customer history.

• How do I start the free trial?

  Setup is quite simple. After creating your trial account, you log in to the management dashboard. You will be automatically guided to connect WhatsApp Business, Instagram, Facebook, or other channels. Step-by-step guidance is provided for steps requiring Meta Business verification. The setup process takes an average of 5–10 minutes.

• Can I use all features during the trial?

  Yes. During the 14-day trial period, all Chatmatic integrations and core features—including message management, adding users, reporting, and tagging—are active. You can experience the platform without any restrictions.

• Do I need company verification for WhatsApp Business API integration?

  Yes, Meta Business verification may be required when connecting the WhatsApp channel. We guide you according to your business's status.

• Will I get technical support during the trial process?

  Yes. We provide full support via email or WhatsApp during the trial period. We help resolve any issues regarding setup, channel connection, or message sending free of charge.

• Do messages sent during the trial go to real customers?

  Yes. The platform operates in real-time. Messages from all connected channels are delivered to your users just like in a live environment.

• Will my account be closed when the trial period ends?

  After 14 days, your account becomes inactive, but all your data is retained for 30 days. If you wish to continue, you simply need to select a license plan and make a payment.

• Do I need to enter credit card details for the trial?

  No. Credit card information is not required to start the trial. No fees will be charged before the trial period ends.

• Do I need technical knowledge to connect my messaging apps?

  No. All integration steps are shown on the screen. Even if you have no technical knowledge, you can easily connect via visual guides or get help from our support team.

• How is pricing handled after the trial?

  A monthly license fee applies based on the number of channels you use, the number of users (agents), and the plan you choose. Pricing is completely transparent, and a suitable offer will be presented to you at the end of the trial.

• How can WhatsApp messages be managed on a single screen?

  WhatsApp messages can be managed from a single screen by integrating the WhatsApp Business API and gathering all conversations in one panel. Incoming messages are displayed in a centralized inbox, can be assigned to team members, and can be answered quickly.

• Can Instagram and WhatsApp messages be combined?

  Yes, Instagram and WhatsApp messages can be combined on a single platform through omnichannel messaging systems. This way, all customer messages from different channels are managed on the same screen and no message is missed.

• What is an omnichannel messaging system?

  An omnichannel messaging system is software that collects messages from different communication channels such as WhatsApp, Instagram, and Messenger on a single platform. This allows businesses to manage all customer communication centrally.

• Can a team reply to messages together?

  Yes, in omnichannel messaging systems, team members can access and reply to messages from the same panel. Messages can be assigned to representatives, enabling internal workload distribution and faster customer responses.