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Unify every channel, cut the noise, and give agents an easy-to-use platform to resolve requests without missing a beat.
From resolving routine queries to updating records and processing requests, these digital teammates handle the busywork. No waiting, no hand-holding.
From AI agents that resolve routine queries instantly to AI-powered assistance for human agents, Freddy AI combines automation and intelligence to help your team work more efficiently, scale effortlessly, and deliver great experiences across every channel.
Learn moreA fully comprehensive solution that’s ready to use instantly, covering everything you need for customer service and team management from start to finish.
Manage both text messaging and voice interactions across all channels within a single CRM. Transitions between channels happen smoothly and naturally without any disruption, creating a faster, more fluid, and more efficient user experience.
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Integrate with the tools your team relies on, all natively built into Freshdesk. Get started without extra costs or complexity.
